1. Introduction
Mapview Pty Ltd ("Mapview", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website (mapview.com.au) and our mobile applications.
2. Information We Collect
We may collect the following types of information:
- Account information — name, email address, and password when you register
- Usage data — information about how you use our platform, including search queries, properties viewed and features used
- Device information — device type, operating system, browser type and IP address
- Payment information — processed securely through our payment providers (we do not store full card details)
- Communications — information you provide when contacting our support team
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain and improve our services
- Process transactions and send related information
- Send administrative information and service updates
- Respond to your queries and provide customer support
- Monitor usage patterns to improve user experience
- Detect and prevent fraudulent or unauthorised activity
- Comply with legal obligations
4. Sharing of Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our platform
- Payment processors for billing purposes
- Analytics providers to help us understand platform usage
- Law enforcement or government authorities where required by law
5. Data Security
We implement industry-standard security measures including encryption, secure data storage and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications
7. Cookies
We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie settings through your browser preferences.
8. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at privacy@mapview.com.au or through our contact page.
This policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles.